Refund Policy
**HOW TO REQUEST A RETURN DUE TO REGRET:**
If you are not satisfied with the product or have changed your mind about the purchase, you can request a return within 7 days from the date of receipt of the order at your address.
Send an email to byvanity@byvanity.com, providing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
**HOW TO REQUEST A RETURN OF DEFECTIVE PRODUCTS:**
Send an email to byvanity@byvanity.com, providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
**HOW TO RETURN THE PRODUCTS:**
Following the provisions of Consumer Law, the shipping costs for returning products due to regret or manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request, and you must post the goods at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box to protect the items during transportation.
**Contact us:**
If you have any questions about our refund and return policy, please contact us at byvanity@byvanity.com.
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